Política de Privacidad

To be transparent about how we collect and handle your personal data:

We want you to make informed decisions about how your Personal Data is used and processed. This website is designed to give you access to clear, relevant information on that topic through a range of tools and resources.
Where specific details are required, we will provide them at the appropriate time.
We are happy to answer any questions you may have and to clarify any limitations imposed by applicable law. You can reach us by email at: info@provalanza.com

Personal data will be used solely for the purposes specified in the Policy.

We may process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the "Services"), improve the website, protect our rights and interests, support the maintenance and delivery of the Services, fulfil any regulatory or legal obligations, and carry out administrative and business activities related to the use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise meaningful tools that safeguard your rights regarding your Personal Data:

We have the resources in place to support you in exercising your rights. You may contact us at any time to request access to your personal data, have it amended or deleted, restrict its use for specific or general purposes, or transfer it to yourself or a third party. We will act on every request.

Protect your personal data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is comprehensive.

1. ¿El alcance?

This policy describes the Personal Data the Company collects about individuals, how it is processed, shared with third parties, and protected.
This Policy covers information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or through a combination of additional information we hold or can access.
"Processing" refers to any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for a general audience and are not designed for individuals under the age of 18. We do not knowingly seek or collect information from anyone under 18, nor do we deliberately permit such individuals to use our services. If we become aware that we have collected data from a minor, we will delete it as promptly as possible.

2. What personal data do we hold about you?

Cuando accede a los servicios y canales o visita nuestro sitio web, recopilamos sus Datos Personales. En determinadas circunstancias, podemos solicitarle directamente esta información. En otros casos, la obtenemos mediante el análisis del uso de nuestros Servicios o canales de atención, o a través de información facilitada por nuestros socios externos.

There is no requirement to disclose personal information to the company, and no consequences for choosing not to do so.

You are not required to provide us with any personal data. In certain circumstances, choosing not to do so may prevent us from delivering our Services or limit your ability to access the website.

4. What Personal Data We May Collect When you visit our website, we will collect the following personal data from you:

This includes information about your online activity, traffic data (such as your IP address, access dates and times), language settings, software crash logs, browser type, and device details. The information collected is non-personal and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal basis and grounds for processing personal data

6. Transfer of Personal Data to Third Parties

La Compañía también puede facilitar Datos Personales a terceros que nos prestan servicios, como proveedores de alojamiento, almacenamiento de información sobre direcciones IP y análisis de la experiencia de los usuarios.
Asimismo, puede solicitarnos que cedamos Datos Personales específicos suyos a plataformas de trading de terceros. En tal caso, proporcionaremos a dichas plataformas los Datos Personales que usted nos haya facilitado. El uso de sus Datos Personales quedará sujeto a las respectivas políticas de privacidad de cada plataforma. Sus Datos Personales podrán ser compartidos con múltiples plataformas de trading.
La Compañía podrá compartir Datos Personales con entidades vinculadas o socios comerciales, con el fin de mejorar y perfeccionar los productos y servicios ofrecidos a sus clientes.
Cuando sea necesario para salvaguardar derechos de terceros o activos, la Compañía está autorizada a divulgar Datos Personales a autoridades regulatorias, locales u otras autoridades oficiales.
Adicionalmente, podremos compartir sus Datos Personales con posibles inversores o compradores, con prestamistas de la Compañía o con cualquier otra empresa del grupo, en el contexto de una transacción que incluya la cesión o venta de activos, o como parte de cualquier fusión, reestructuración, consolidación o concurso de acreedores de la Compañía o de cualquier otra empresa del grupo.

7. Cookies and Third-Party Services

We may work with third-party services, such as advertising companies that display ads on our website or analytics providers. These companies may also use cookies or similar technologies.
Cookies are small text files stored on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve your experience, remember your settings, and personalise products and services that may be relevant to you. Cookies are also used for statistical and analytical purposes.
Some cookies we use are session cookies. These are temporarily downloaded to your device and remain active only until you close your browser. Others are persistent cookies, which stay on your device for a defined period after you close your browser. Persistent cookies help the website recognise you as a returning user and allow you to pick up where you left off.

Tipos de cookies:

They may be used by us according to their purpose:

AVISO DE SEGUIMIENTO EN LÍNEA
Este servicio no admite señales de no seguimiento.
8. La conservación de sus datos personales

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, and policies.
We share your information with third-party trading platforms for a period of 12 months. If you consent to this, we will continue sharing your data for a further 12 months.
We periodically review the personal data we hold to confirm it remains necessary.

9. Transfers of Personal Information to a Third Country or International Organisation

10. Personal Data Security We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, disclosure, or destruction. Access to your personal data is restricted to employees, contractors, and third parties who have a legitimate business need to process it. All such parties are bound by confidentiality obligations and may only process your personal data on our instructions. We have procedures in place to address any suspected personal data breach and will notify you and any applicable regulatory authority where we are legally required to do so. Although we apply robust security measures, the transmission of data over the internet is inherently not fully secure. We cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we receive your data, we apply strict internal procedures and security controls to protect it. You are responsible for keeping any access credentials confidential. Do not share your password or account details with anyone.

We have implemented appropriate organisational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be error-free, nor can we be held liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, Personal Data disclosed due to transmission errors, unauthorised third-party access, or any other cause beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, such as public authorities. We have no control over the security measures applied by such third parties in those circumstances.
Personal Data cannot be transmitted over the internet with complete security. The Company cannot guarantee the security of any Personal Data you transmit to us online.

11. Hyperlinks to Third-Party Websites

This website contains links to third-party websites and applications. These sites and applications are not under the Company's supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through those sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also advise considering what personal data you share with them.

12. Changes to This Policy We may update this Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you directly. We encourage you to review this Policy periodically to stay informed about how we protect your information. Continued use of our services following any changes constitutes your acceptance of the updated Policy.

Whenever you access a third-party website or application, read its privacy policy before deciding to use it or share any personal data.

13. Your Rights Regarding Your Personal Information

You have the right to request that we verify the accuracy of the Personal Data we hold about you, correct any errors, and delete any Personal Data that is no longer necessary. You may also restrict the scope of how your Personal Data is processed.
If you are an EEA resident, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, please send an email to the address provided below.
Right of Access
You may request that we verify the accuracy of the Personal Data being processed about you. If confirmed, you will be granted access to that Personal Data.
We will provide an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available in electronic format upon request.
The right of access to Personal Data must not conflict with the rights and freedoms of third parties. If a request would be detrimental to the rights or freedoms of another person, we may refuse or limit our ability to fulfil it.
Right of Rectification
You have the right to require that inaccurate Personal Data be corrected. Where Personal Data concerning you is incomplete, you may request that it be completed, taking into account the purpose of the processing.
Right to Erasure
This right applies in the following circumstances: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation applicable to us.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defence of legal claims.
Restriction of Processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defence of legal claims, for the protection of the rights of another natural person, or where there is an important public interest ground under European Union or Member State law.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or on a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured, usable format.
You may request that your Personal Data be transferred directly from us to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure, nor does it affect the rights or freedoms of third parties.
Right to Object
You have the right to object at any time to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by us or a third party, including profiling based solely on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights and freedoms, or where processing is necessary for the establishment, exercise, or defence of legal claims, we may continue to process the Personal Data.
With regard to direct marketing, you have the right to object at any time to the processing of Personal Data concerning you.
Right to Withdraw Consent
You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with the competent supervisory authority.
You may bring a complaint before a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit your rights in relation to your Personal Data as set out in this Section 13.
We will respond to requests made under the rights set out in Section 13 within one month of receipt. Where necessary, this period may be extended by up to two additional months depending on the nature and volume of requests. We will notify you of any extension and the reasons for it within one month of receiving your request.
Unless otherwise restricted under Section 13, information provided in response to requests made under that section will be provided free of charge. If a request is manifestly unfounded or excessive, in particular due to its repetitive nature, we may charge a reasonable administrative fee for providing the information or communicating the action taken. We may also choose not to act on the request.
If we have reasonable doubts as to the identity of the person submitting a request, we may ask for additional information to confirm identity.